Last updated: April 10, 2026
At Syme Design, we value your satisfaction. If you are not completely happy with your purchase, we are here to help with a return or exchange.
Return Eligibility
To qualify for a return or exchange, please ensure the following:
- Timeline: Items must be postmarked within fourteen (14) days of the original purchase date.
- Condition: All returned items must be in new and unused condition, with all original tags and labels securely attached.
The Return Process
To initiate a return, please follow these steps:
- Place the item securely in its original packaging.
- Mail your return to the following address:
Syme Design, Attn: Returns, 4437 Avondale St, Minnetonka, MN 55345 United States
Note: You are responsible for all return shipping charges. We strongly recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Refunds & Processing
Once we receive your item, our team will inspect its condition:
- Processing Time: Please allow at least seven (7) days from the receipt of your item for us to process your refund or exchange.
- Notification: We will send you a confirmation email as soon as your return has been finalized.
Damaged or Defective Items
If you received a product that is damaged or defective, please contact us immediately using the details below so we can prioritize your refund or exchange.
Contact Us
If you have any questions regarding our policy or the status of a return, please reach out:
- Email: alec@symedesign.com